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Support - Licensed Version - FAQ

1. What Web Browsers are supported?
2. The editor shows the error message - Unknown toolbar item SCAYTToolbarDefault/SCAYTToolbarBasic. How can it be fixed?
3. The SpellChecker Service is currently unavailable - What is the meaning of this message?
4. The editor shows the error message - Service host is unknown. How can it be fixed?
5. The editor shows the error message - The remote server returned an error: (405) Method Not Allowed. How can it be fixed?

You can find additional FAQ on SpellChecker.net solutions in the support section of SpellChecker.net web site.

1. What Web Browsers are supported?

SpellCheckAsYouType plug-in for FCKeditor supports most of modern web browsers: IE 6+ and FF 1.5+. SpellCheckAsYouType does NOT support Safari 3, Opera, Netscape versions earlier then 9. The list of supported browser will be updated frequently as our team udpates SpellCheckAsYouType on additional browsers.
Please review the full browsers compatibility list in the support section of SpellChecker.net site

2. The editor shows the error message - Unknown toolbar item SCAYTToolbarDefault/SCAYTToolbarBasic. How can it be fixed?

Please check the path to SProxy script. It is provided to the FCKeditor property Config["SCAYTCorePath"]. The sproxy can be verified in separate browser window using URL similar to this:

http://example.net/path_to_sproxy_script/sproxy_script?cmd=ver

Please check the path provided in the FCKeditor property Config["CustomConfigurationsPath"]. It should contain the relative reference from the base FCKeditor directory to the scayt_fck_config.js script.

3. The SpellChecker Service is currently unavailable - What is the meaning of this message?

It means that Application Server is not working. Start the AppServer service from "Start->All Programs->WebSpellChecker->AppServer" or from the "Services" MMC.

4. The editor shows the error message - Service host is unknown. How can it be fixed?

Please check that service_host setting in the sproxy.ini file has the correct host name.

5. The editor shows the error message - The remote server returned an error: (405) Method Not Allowed. How can it be fixed?

Please check that service_host setting in the sproxy.ini file has the correct virtual path to the script directory location.

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Fax +1(310) 287-2347
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