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Support - Licensed Version - FAQ

Common

1. The SpellChecker Service is currently unavailable - What is the meaning of this message?
2. HTTP Error 401 (Unauthorized) - What is the meaning of this message?
3. How frequently does sproxy perform cache update?

WebSpellChecker

1. What Web Browsers are supported?

Spell Check As You Type

1. What Web Browsers are supported?
2. The editor shows the error message - Service host is unknown. How can it be fixed?
3. The editor shows the error message - The remote server returned an error: (405) Method Not Allowed. How can it be fixed?

FCKeditor

1. The editor shows the error message - Unknown toolbar item SCAYTToolbarDefault/SCAYTToolbarBasic. How can it be fixed?

Application Server

1. Application Server service cannot start. How can I resolve this problem?
2. I had an Unlimited License. Why does Application Server log the error "LIC:License is absent"?

Common

1. The SpellChecker Service is currently unavailable - What is the meaning of this message?

It means that Application Server is not working. Start the AppServer service from "Start->All Programs->WebSpellChecker->AppServer" or from the "Services" MMC.

2. HTTP Error 401 (Unauthorized) - What is the meaning of this message?

It seems that the problem in the IIS settings or in the files permissions. Try to check IIS Authentication settings first. Start->Control Panel->Administrative Tools->Internet Information Services. Find Default Web Site and spellcheck virtual directory:
Internet Information Services
  Local computer
   Web Sites
    Default Web Site
     spellcheck
Open properties for spellcheck virtual directory, Directory Security Tab, Anonymous Access and authentication control. Enable Anonymous access and disable any kind of authentication (Digest, Basic or Integrated Windows).
Try to invoke the spellchecker.
If this not helps open the directory c:\Progarm Files\WebSpellChecker\WebComponents\WebInterface in Windows Explorer.
Choose spellcheck directory and open it's properties, Security Tab.
Check whether local users group (COMPUTERNAME/Users) is added with access permissions (Read and Execute/List Folder Content/Read). If there is no such rights add specified group to the list.
Try to invoke the spellchecker.

3. How frequently does sproxy perform cache update?

Sproxy updates the cache every calendar day by the first request to each file. Also cache is updated after applying changes to the sproxy configuration file.

WebSpellChecker

1. What Web Browsers are supported?

WebSpellChecker supports most of modern web browsers: IE 6+, FF 1.5+, Safari 3. Please review the full browsers compatibility list in the support section of SpellChecker.net site

Spell Check As You Type

1. What Web Browsers are supported?

SpellCheckAsYouType supports most of modern web browsers: IE 6+ and FF 1.5+. Please review the full browsers compatibility list in the support section of SpellChecker.net site

2. The editor shows the error message - Service host is unknown. How can it be fixed?

Please check that service_host setting in the sproxy.ini file has the correct host name.

3. The editor shows the error message - The remote server returned an error: (405) Method Not Allowed. How can it be fixed?

Please check that service_host setting in the sproxy.ini file has the correct virtual path to the script directory location.

FCKeditor

1. The editor shows the error message - Unknown toolbar item SCAYTToolbarDefault/SCAYTToolbarBasic. How can it be fixed?

Please check the path to SProxy script. It is provided to the FCKeditor property Config["SCAYTCorePath"]. The sproxy can be verified in separate browser window using URL similar to this:

http://example.net/path_to_sproxy_script/sproxy_script?cmd=ver

Please check the path provided in the FCKeditor property Config["CustomConfigurationsPath"]. It should contain the relative reference from the base FCKeditor directory to the scayt_fck_config.js script.

Application Server

1. Application Server service cannot start. How can I resolve this problem?

Open the log file. It is located in "Program Files\WebSpellChecker\AppServer" directory by default. The most common cause of the problem is the expired license. You have this cause if the log file contains the error message "LIC:License is absent". Please contact Tech Support to obtain new license. If it is not a license issue, please perform the following actions:

1. modify configuration file AppServerX.xml replacing <Level>0</Level> line with <Level>5</Level> line
2. start the AppServer service
3. send the log file to Tech Support including the description of your problem

2. I had an Unlimited License. Why does Application Server log the error "LIC:License is absent"?

The term "Unlimited License" is that the license is not limited by time. However, there are the other limitations. The license is always binded to the computer hardware. After moving your server to the new platform you need to re-request your license.

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