CTI stands for Computer Telephony Integration. It refers to the combination or integration of computer technology with telecommunications systems, allowing for advanced and efficient communication capabilities. CTI enables the integration of telephony functions with computer systems, creating a seamless communication experience for users.
CTI allows users to control and manage phone calls, faxes, emails, and other communication methods from their computer systems. It involves the integration of hardware, software, and network technologies to enable communication between different systems. CTI is commonly used in call centers, customer support centers, and other environments that require extensive communication.
CTI systems provide several features and functionalities. These may include call routing and forwarding, automatic call distribution, caller ID recognition, call logging and recording, call scripting, screen popping, and information synchronization between computer systems and telephony devices. By utilizing CTI, organizations can streamline their communication processes, increase productivity, and enhance customer service.
CTI technology has evolved over time, incorporating advancements such as VoIP (Voice over Internet Protocol) and unified communication systems. These advancements have further improved the integration and capabilities of CTI, making it an essential tool in modern business communication.
In summary, CTI refers to the integration of computer technology and telecommunications systems to enable advanced communication features and functionalities. It allows for the seamless control and management of various communication methods from a computer system, enhancing efficiency and effectiveness in communication processes.
