Behavior controls refer to the formal and informal systems, practices, policies, and procedures established by organizations to ensure that employees comply with desired behavioral standards and expectations. These controls are put in place to regulate and guide the actions and decisions of individuals within the organization, enhancing overall efficiency, productivity, and ethical conduct.
Formal behavior controls typically include written codes of conduct, policies, procedures, and rules that prescribe the acceptable and unacceptable behaviors within the organization. These controls may address various aspects, such as workplace etiquette, dress code, attendance, work ethics, and professional conduct. They are often created based on legal requirements, industry norms, and the organization's values and mission.
On the other hand, informal behavior controls consist of unwritten social norms, peer pressure, and cultural influences that shape employee actions. These controls are typically established through the organization's norms, beliefs, and shared values, and are enforced through social interactions, informal feedback, and consequences such as inclusion or exclusion from social networks within the workplace.
Behavior controls serve several purposes within an organization. Firstly, they promote consistency and standardization in employee behavior, ensuring that all individuals adhere to a common set of norms and practices. Secondly, they mitigate risks by reducing the occurrence of unethical or non-compliant behaviors, protecting the organization from legal, financial, and reputation-related consequences. Additionally, they help foster a positive work environment by promoting respectful, ethical, and responsible behavior, ultimately contributing to employee satisfaction and overall organizational success.
Overall, behavior controls are a crucial aspect of organizational governance, shaping employee actions and influencing the organization's culture and reputation.
